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Adding support addresses

Support addresses can be either variations of your Zendesk email address or existing external email addresses, using these options:

• Connect external address Use this option to add an existing external email addresses.
• Create new Zendesk address Use this option to add variations of your Zendesk email address.
  Note: There is also a Connect Other option for adding support addresses that should be used cautiously. For more information, see this support tech note.

Your original system support address always appears at the top of your list of support addresses, followed by your default support address, if it's not the same as your system support address. Every time a ticket is created from an email that was sent to one of your support addresses, the verification timestamp for the support address is updated.

This section covers the following topics:

• Adding a Zendesk support address
• Adding an external support address

To add a Zendesk support address

1. In Admin Center, click  Channels in the sidebar, then select Talk and email > Email.
2. In the Support addresses section, click Add address, then select Create new Zendesk address.

   

3. Enter an address you'd like to use for receiving support requests.
4. Click Create now.

   The email address is added to your list of support addresses.